Privacy Policy

1. Who We Are

RADIANT SKINCARE LTD. (Business Number: 786024604) is a Canadian corporation that operates the Radiant Skincare platform. We are the data controller for the personal information we collect through our Services and are responsible for deciding how your personal data is used.

2. Categories of Personal Data We Collect

We collect the following categories of personal data:

• Account information: name, email address, phone number, business name, login credentials
• Business data: salon details, service listings, staff information, client records
• Usage data: how you interact with the platform, features used, pages visited
• Device & technical data: IP address, browser type, device identifiers, operating system
• Support communications: messages sent to our support team

Payment information (card numbers, billing address) is collected and processed directly by our Merchant of Record, Paddle — we never store card details on our servers.

3. Purposes & Legal Basis

We use your personal data for the following purposes:

• Providing the Services (contract performance) — account creation, platform access, booking management
• Processing payments (contract performance) — subscription billing via Paddle
• Customer support (contract performance) — responding to inquiries and resolving issues
• Security & fraud prevention (legitimate interest) — protecting accounts and detecting misuse
• Product improvement (legitimate interest) — analytics and feature development
• Marketing communications (consent) — product updates and offers, from which you can unsubscribe at any time
• Legal compliance (legal obligation) — tax reporting, responding to lawful requests

4. Data Sharing

We do not sell your personal information. We share data with the following categories of recipients only as necessary:

• Merchant of Record (Paddle): for sale of the product, subscription management, payment processing, tax compliance, and invoicing
• Service providers & subprocessors: hosting, analytics, email delivery, and support tooling — each bound by data processing agreements
• Professional advisers: legal, accounting, and audit professionals as needed
• Authorities: law enforcement or regulatory bodies where required by law

5. Data Storage & Security

Your data is stored securely in encrypted databases. We implement appropriate technical and organisational measures to protect your personal data, including TLS encryption in transit, encryption at rest, role-based access controls, and regular security reviews.

6. Data Retention

We retain your personal data for as long as your account is active and as necessary to provide the Services. After account deletion, we remove or anonymise personal data within 30 days, except where retention is required by law (e.g., financial records retained for 7 years per CRA requirements).

7. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for optional processing (such as marketing)
• Request a copy of your data in a portable format
• File a complaint with the Office of the Privacy Commissioner of Canada

We will respond to all rights requests within 30 days.

8. Cookies

We use essential cookies to keep you logged in and maintain session state. We may use analytics cookies to understand how the platform is used. We do not use tracking cookies for third-party advertising. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Your continued use of the Services after changes take effect constitutes acceptance.

10. Contact

For privacy inquiries, contact our Privacy Officer at hello@loisradiantskincarerkhbz.blog or write to RADIANT SKINCARE LTD.